» Product, Systems, & Process Analysis –
Evaluates market, business condition, competitive landscape, customer experience, and product/service initiatives; obtain executive objectives; develop methodologies & standards; plan, implement & execute new operational processes; meet with key resources to cultivate project goals; build business requirements; define appropriate design approach; manage expectations & write specifications. Schedules and facilitates project meetings (client/executive/technical); capture and implement decisions.
Leverages organizational design concepts to improve communication, missional objectives, workflow & style, productivity, and delineation of responsibility.
» Second Channel & eBusiness Strategies –
Multi-level experience applying technology solutions to support a second-channel strategy, specifically an online business model, to extend sales/distribution to new markets. Develop application functionality, product presentment solutions, packaged & custom applications, and complete eBusiness infrastructures. Experience building B2B, B2C, vendor integration, and management systems, as well as content-rich models, auction solutions, and affinity programs.
Understand products, merchandising, positioning, market, consumer culture & trends, as well as true market-based customization and role-based personalization (both user-class & attribute driven models).
» Retail/Distribution Systems & Methods –
In-depth understanding of the operational processes and information systems involved in small and large-scale retail (and customer-facing service) businesses including an on-line presence. Extensive experience directing/managing/executing information technology initiatives & projects. Experience in management, merchandising/productization, customer service, supply chain interfaces, etc.
Industries include: Retail Commodity Merchandise, Product Manufacturing/Wholesale, Multi-Channel Supply-Chain Models, Healthcare, Banking/Finance, Service Industry, Conceptualization & IP/Patent, and Customer/Patient Services.
» IT Planning & Program Management –
Understands executive direction, technical solutions, & expectations; support user objectives to technical services and represent technical capabilities back to the user community; manage delivery & execution; understand the technical solution, direct development from written specifications, determine resource requirements and build estimates & project plans that will manage a project to completion.
Experience in: ITIL, SixSIGMA, PMI, RUP, and other project management methodologies & certifications.
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